Why my order still not shipped?

Usually it takes about 5-7 days to prepare for your order since a perfect product needs a reasonable preparing period.

Please be assured that once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

Can I cancel my order?

Yes, you can always cancel your order before it is shipped. If the order is unpaid, you can cancel directly by yourself. Just find your unpaid order in My Orders and click "Cancel Order" button. The unpaid order will then be cancelled directly.

If you've piad your order, please email us through our online form to reach our Support Department and describe the reason for your cancellation.

Once your order is shipped, it can no longer be cancelled. Then please follow our return policy, thank you for your understandings.

Can I change size/color/shipping address once I paid?

Unsure of the size and/or color you just ordered?

Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at service@florynight.com. We will get back to you within 24hrs, business days.

Can I add something else to my order?

Definitely! Just go ahead and place a new order then email us the new order number at service@florynight.com. Then we will combine your two orders you have made and refund the shipping difference to you.

What is Pre-order?

Pre-order means “you can place an order for (an item) with a SPECIAL DISCOUNT before it is available for purchase”.

The sale is on for 5 days. The earlier you place order, the better discounts you can get. (1st - 20th orders = 50% off; 21st - 100th orders = 45% off; 101st - 150 th orders = 40% off)

*The discount is only availble in Pre-order, rather than all items.

Please note:

1) The Pre-order Sale will only be on for 5 days and the orders will be shipped in 7-14 days after the sale ends.

2) The coupon code is not available for Pre-sale.

3) If the purchases are not sufficient, we will refund you as soon as possible.

4) For Pre-order items, it can only be ordered separately and customer are responsible for shipping fee.

5) Pre-order can only by paid by CREDIT or DEBIT CARDS.

Is there a limit or a minimum to how much I can buy?

Absolutely, no limit. You can order as much as you like - any number of items at any price at any time.

Can I order over the phone?

Unfortunately, we do not provide this way at present. However, you can order directly from our online website or on your smartphone using our dedicated shopping app. If you have any question, you can ask our Live Chat group. We will solve your question as soon as possible.

How to place an order?

Placing order online is so easy! Click here. This will show you the step-by-step process how to order.

How do I know that my order has been shipped?

Once your order is shipped, you will get a confirmation email including the tracking number automatically. That's how convenient it is! So just sit back, relax until you get your orders on hand!

You can also check order status information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.

How to track my order if I did not register?

There are 3 ways to track your order:

1. Once the order is shipped, you will receive a Shipment notification email from Florynight through the email address you filled in when ordering. You can track your order according to the tracking link and the tracking number in the text.

2. When placing an order, you are required to fill in an e-mail address and password. You can sign in with the address and the password. Then, You can check the status in My Orders.

3. Please click How to track and input the e-mail address and order number. Then you can track the order by the tracking link and number.


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