FREQUENTLY ASKED QUESTIONS

PRODUCTS

> How to choose size?

> Where are you based and products sent from?

ORDERS

> Can I add something else to my order?

> How do I know that my order has been shipped?

COUPONS & POINTS

> Am I able to use my points and a coupon code at the same time?

> Why isn't my coupon code applying?

PAYMENT

> My payment won't go through!

> Which payment methods do you accept?

SHIPPING & DELIVERY

> How can I know the estimate delivery date?

> What countries or regions do you ship to?

ACCOUNT

> What should I do if I forget my password?

> What should I do if I did not receive a confirmation email?

RETURNS & REFUNDS

> How do I exchange it for a different size if my item is not fit?

> How do I return an item?

CUSTOMER SERVICES

> Why I do not receive your reply within 24 hours?

> How do I get customer support?

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